Vijiala Andrei Dorin
Senior Technical Support Specialist
Professional Experience
2022 - 2024
CGS Romania | Dell Spain Project
Level 2 Technical Support
- Advanced hardware/software diagnostics
- Quality control assistance
- Peer mentoring for new team members
- Technical documentation maintenance
2019 - 2022
Sykes Romania | Samsung Spain Project
- Mobile device technical support
- Bilingual customer service (Spanish/English)
- Incident tracking and resolution
- Warranty verification process
Core Competencies
Technical Expertise
- CRM Systems (Salesforce, Zendesk)
- Advanced MS Office Suite
- Remote Support Tools
- Technical Reporting
Operational Skills
- Multilingual Support
- Process Optimization
- SLA Compliance
- Knowledge Transfer
Career Highlights
Professional Growth
- Promoted to Level 2 Support for consistent performance
- Implemented efficiency improvements in workflows
- Key contributor to team knowledge sharing
Technical Achievements
- Consistently resolved complex technical cases
- Developed troubleshooting documentation
- Recognized for client communication skills
Language Proficiency
Spanish (C2 Professional)
English (B2 Upper Intermediate)
Romanian (Native)
Catalan (C2 Professional)
Education
2018
Secondary Education
IES Joan Brudieu - La Seu d'Urgell, Spain
- Bilingual Spanish/Catalan education
- Technology-focused curriculum